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FAQ

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How to Earn Miles

  1. 1: Sign Up

    It's fast and free. Enter your SkyMiles number, email address and ZIP code.

  2. 2: Find Your Offer

    Search offers by online stores, categories, mileage earning - click and go to the store's website.

  3. 3: Shop & Check Out

    Once you're on the store's website, shop and check out as you normally would.

  4. 4: Earn Your Miles

    When your order ships, we'll send you a confirmation email with the miles you've earned.

Still have questions?

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Frequently Asked Questions
Why should I shop at SkyMilesShopping.com?

Can I go directly to a retailer's web site, or do I always have to start here?

When will the miles I've earned appear in my account?

Do I get miles every time I shop, or just the first time?

Do I get miles for anything I buy?

What happens to the miles I've earned if I have to return a purchase?

Do I need a coupon code to take advantage of special offers?

How do I know how many miles I will receive for each purchase I make?

I didn't find what I was searching for. What should I do?

How will you use information about me?

Why do I have to have JavaScript enabled in my browser to use this shopping mall? Is it safe?

Why do I have to have browser cookies enabled in my browser to use this shopping mall? Are they safe?

I need help on a purchase I made before the program integration. Where can I get it?

I made a purchase outside SkyMiles Shopping. Can I still get miles?

Can I earn miles by shopping in-store?

Can I earn miles for another member?

When will I see miles post in my account?

My order hasn't posted to my account for more than 45 days. What do I do?

I'm an international user.

Can I redeem miles for merchandise?

How do I know that merchants are really participating?

I have questions about Delta SkyMiles.

I have questions about my American Express SkyMiles Card.

Will all my purchases made with my SkyMiles Credit Card from American Express be eligible for earning miles?

Contact Us


Why should I shop at SkyMilesShopping.com?

Every time you begin your shopping at SkyMilesShopping.com, you earn miles. You simply click on a retailer's name or logo, shop online as usual and you'll earn miles for the purchases you make during that session. It's that easy.

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Can I go directly to a retailer's web site, or do I always have to start here?

In order to receive miles, you must begin your shopping at SkyMilesShopping.com every time. It's the only way your purchases can be tracked in order to earn and get credit for miles.

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When will the miles I've earned appear in my account?

The amount of time between when you place your order with a merchant and when your miles appear in your account can vary widely, depending on the merchant. It can take as few as 3 days and up to 45 days to appear in your account, but we'll send you an email confirming it so you don't have to worry about it! For any purchases made for travel (including hotels and rental cars) you will see your miles posted once that travel has occurred. Even then, please allow up to 45 days.

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Do I get miles every time I shop, or just the first time?

You get miles every time you shop, when you start your shopping session at SkyMilesShopping.com. Plus, there is no limit to the amount of miles you can earn from the SkyMilesShopping.com mall.

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Do I get miles for anything I buy?

Some retailers do not offer miles for certain products and services such as gift certificates. Also, taxes and shipping fees are not eligible for miles. You can get specific details on the information page for each retailer on the SkyMilesShopping.com website. To find the retailer information, click on the "more info" link next to the retailer's name on any shopping category page.

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What happens to the miles I've earned if I have to return a purchase?

All returns will result in a deduction of miles previously awarded for that purchase. Due to the integration of the North West Airlines and Delta Airlines Loyalty programs, there may be some delays in how quickly returns are processed.

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Do I need a coupon code to take advantage of special offers?

In some cases you do. The coupon code will be given to you along with the special offer. Note that if you go to other sites online to try to find coupon codes and use those, you may not be eligible for miles through this program.

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How do I know how many miles I will receive for each purchase I make?

You will earn a different amount from each retailer, depending on what you buy at that retailer's site. We show you the number of miles you will get for each $1 you spend at a specific merchant. View the retailer's information page for specific details.

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I didn't find what I was searching for. What should I do?

You can retry your search. You might try using less specific search terms to search more broadly, or use different search terms. Be sure to check your spelling. You can also browse products by category or browse through SkyMilesShopping merchants and special offers by following the links at the top of the page.

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How will you use information about me?

We use email to communicate with you about your purchases and miles rebates. We may use your email address and phone number to contact you in the course of resolving any problems you may have. If you remained an "opt-in member", we can also send you special deals and exclusive offers from merchants. We do not share your information with merchants or other third parties.

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Why do I have to have JavaScript enabled in my browser to use this shopping mall? Is it safe?

JavaScript is a programming language that helps us display dynamic information on the site. The mall will not function properly without it. You can be assured that our JavaScript code is completely safe.

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Why do I have to have browser cookies enabled in my browser to use this shopping mall? Are they safe?

Cookies are tokens that help us identify you within our website. Cookies allow us to personalize your display, let you see your account and miles balance, and allow us to properly track your clicks when you click on merchant links. Without cookies, we will not be able to properly track your activity and therefore cannot award your miles.

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I need help on a purchase I made before the program integration. Where can I get it?

If you are looking for help on a transaction made prior to October 1st, 2009, please email the SkyMall Support team at nwamiles-cs@skymall.com. If you're looking for help on more recent transactions, please use the Contact Us form below.

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I made a purchase outside SkyMiles Shopping. Can I still get miles?

In order for your purchase to be eligible for SkyMiles you must start your online shopping at SkyMilesShopping.com. Unfortunately, purchases made without going through the mall are not eligible for miles. Online orders need to be tracked to your SkyMiles account, and this happens automatically when you login to the SkyMiles Shopping mall using either your email address or SkyMiles #. Merchants will not fund loyalty shopping rewards if a transaction cannot be tracked back to SkyMilesShopping.com.

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Can I earn miles by shopping in-store?

Currently, you can only earn SkyMiles when shopping online. Some merchants, however, allow you to shop online and pick up in-store (please check with each merchant for the availability of this feature). Alternatively, there is a wide selection of gift cards you can purchase through SkyMiles Shopping on our Gift Cards page and through participating online retailers. You earn miles when you purchase these prepaid cards, and the cards can then be used in-store.

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Can I earn miles for another member?

The SkyMiles # or email address that is used to login to SkyMilesShopping.com will be the account credited with any transaction made through the mall. To credit another user's account, with their permission, simply login with their SkyMiles number.

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When will I see miles post in my account?

Miles earned through SkyMilesShopping.com do not post instantly to your account. Miles typically post within three business days after your order ships. However, sometimes posting can take longer, so please allow up to 45 days for miles to post. A confirmation email is sent when your miles post to your account. You can check your account directly at delta.com/skymiles.

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My order hasn't posted to my account for more than 45 days. What do I do?

Using the Contact Us form at the bottom of this page, please provide the date of transaction, merchant name, order number, and amount of your purchase (before taxes and shipping).

Please note that we cannot research orders that were placed 180 days or more prior to today's date. Merchants will not address order inquiries that are older than 6 months or 180 days.

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I'm an international user.

Currently we require that you enter a valid US ZIP code to register. If you reside outside the United States, we suggest you choose a 5-digit ZIP code like 99999 to register. (For security purposes we ask for your ZIP code when you access your profile, so remember the ZIP code that you used to register.) After you successfully register, nothing is preventing you from earning miles through merchants who agree to ship outside the U.S. Please note that not all merchants will ship internationally. Please check with each merchant's "Help" or "FAQ" page regarding international delivery before completing a purchase through SkyMilesShopping.com.

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Can I redeem miles for merchandise?

You cannot currently redeem miles through SkyMilesShopping.com. Please see the Delta SkyMiles site at delta.com/skymiles for more information on redemption opportunities.

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How do I know that merchants are really participating?

Always start your shopping at SkyMilesShopping.com so your order will be tracked to and therefore eligible for miles. There is no need to enter your SkyMiles # at the merchant's site and there is no need to contact merchants directly for miles confirmation. Retailers are often unaware of SkyMiles Shopping. This is because SkyMiles Shopping is the organization that credits the miles, not the retailer. The retailer pays a commission to SkyMiles Shopping, and SkyMiles Shopping converts this payment to miles for you. When you log into the mall using your SkyMiles # or e-mail address, all eligible orders made through the mall will earn miles. A confirmation email is sent when your miles post to your account.

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I have questions about Delta SkyMiles.

Please see delta.com/skymiles for more information about SkyMiles, including how to contact Delta with questions.

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I have questions about my American Express SkyMiles Card.

You do not specifically need to use your Delta SkyMiles American Express card to make purchases. You earn miles through shopping through the merchants on the SkyMiles Shopping mall regardless of the credit card company.

However, if you do use a Delta SkyMiles American Express card, you earn SkyMiles every time you use the card in addition to those miles earned from shopping through SkyMilesShopping.com. So, when you shop on SkyMilesShopping.com, you essentially "double dip" and earn miles by using the card, and by shopping through SkyMilesShopping.com.

Please contact American Express directly for questions about your American Express SkyMiles Card.

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Will all my purchases made with my SkyMiles Credit Card from American Express be eligible for earning miles?

Some retailers and merchants do not accept American Express as a payment method in which case miles cannot be earned. Please check each retailer's site for details around accepted payment methods.

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Contact Us

Can't find the information you're looking for? Contact us.
Use the form below to send us an email with the information you are looking for. A customer service representative will respond within two business days.

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Specific terms and conditions may apply for each merchant. To check individual policies move the mouse over a merchant name then click on "merchant details".

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